Terms & Conditions

Ethan Holidays (‘the Company’, ‘we’, ‘us’, and ‘our’) accepts bookings subject to the following conditions. These terms apply exclusively to travel and tour arrangements booked directly by clients with the company. By booking your tickets with us, you acknowledge and accept these terms and conditions. All references to “booking”, “tour”, or “arrangements” refer to your specific travel plans. Please review these terms on our website to clearly understand your respective rights.

Your Tour Contract

The contract established between the Client and the Company (“you” and “our company”) is highly valued.

• Privacy: We guarantee that your contract details will not be disclosed to unauthorized third parties.
• Disputes: Ethan Holidays will support customers in the event of any legitimate dispute or claim arising directly between us. However, we are not responsible for independent personal issues or external matters.
• Authority: No employee, other than the Director of Ethan Holidays, has the authority to alter or omit any of these terms.
• Promotions: Promises regarding discounts or promotions are not valid unless provided explicitly in writing.

Securing Your Booking

To confirm your travel booking, Ethan Holidays requires a mandatory minimum deposit.

• This deposit applies to all tour packages.
• In certain instances, a higher deposit may be required to meet specific vendor or payment conditions.
• We advise you to thoroughly read the booking conditions and general information for your selected package.
• For any questions regarding the booking process, please contact us by phone or email at info@ethanholidays.com.

Tour Payments

Following your initial deposit, the remaining balance must be paid within one week. In specific cases, full payment may be required well in advance of your holiday start date. The exact “balance due date” will be communicated to you via email or through our online platform.

Please Note: Ethan Holidays reserves the right to cancel your booking at any time if the balance is not paid by the stipulated due date.

Booking Modifications

If you need to make changes to your booking, all requests must be submitted and managed completely online via email or through our portal.

• No Last-Minute Changes: Absolutely no last-minute changes will be accepted under any circumstances. All modification requests must be submitted well in advance of your departure date.
• Changes are permitted only under verified emergency conditions.
• We do not permit repetitive changes, and only minor modifications will be considered under specific conditions.

Cancellation Policy

Cancellations are permitted depending entirely on the circumstances. You have the right to cancel your tickets under valid conditions, provided you notify us via phone or email within the stipulated timeframe.

• Cancellation charges may apply depending on the timing of your request.
• All payments made are strictly non-refundable.

Handling Complaints

If you experience any issues with your holiday arrangements, you have the right to lodge a formal complaint at info@ethanholidays.com. We take feedback seriously and aim to resolve issues promptly.

• Please detail the exact nature of your complaint in your email.
• Our customer service team will review the matter and respond within 24 hours.

Our Responsibility

We organize all holiday arrangements with the utmost care and attention. Ethan Holidays accepts responsibility for the professional conduct of our employees, agents, and suppliers during the course of your travel.

Beyond this, we are not liable for any criminal or violent acts that occur during your trip. Clients must act diligently, stay safe, and strictly avoid all illegal activities throughout the journey.

Accuracy of Information

While we strive to ensure all information on our website, brochures, itineraries, and promotional materials is accurate and clear, occasional errors may occur, and details are subject to change. We request all customers to verify the terms and conditions before finalizing a booking. If you find any information confusing, please email us at info@ethanholidays.com.

No Smoking Policy

For the health and safety of everyone, smoking is strictly prohibited inside any of our tour vehicles. We ask all customers to refrain from smoking during their travel.