Terms and conditions

Last updated: 16 October 2026

1. Enquire before you book

We book many kinds of travel: holidays, flights, hotels, cruises, visas, insurance, group tours, corporate trips and foreign exchange. Each supplier sets its own rules on deposits, payment dates, changes and refunds, so there is no single set of numbers that fits every booking.

Before you book, we will give you in writing, in your quote or booking confirmation:

• the full price, with the taxes and charges we know about
• the deposit needed to confirm and the date the balance is due
• what changes are possible and what they cost
• the cancellation charges, and how they change as departure gets closer
• what can be refunded and roughly how long refunds take

Please read these written terms before you pay. If anything is unclear, ask us. For your booking, the written terms take priority over anything general on this page or elsewhere on the website.

2. About these terms

These terms apply to bookings made with Ethan Holidays & Events ("Ethan Holidays", "we", "us"), Old Airport Road, Nedumbassery, Kochi, Kerala 683572, India. "You" means the person making the booking and everyone travelling on it. The person who books agrees to these terms for everyone on the booking.

We accept bookings on these terms and the written terms for that booking. Only our Director can agree to a change to them, and it must be in writing. Discounts and offers apply only when we confirm them in writing.

3. Prices, quotes and taxes

• Prices on this website are indicative. They show what a trip usually costs and can change with dates, availability and exchange rates. Your price is confirmed only in your written quote.
• A quote can change until the booking is confirmed and paid as the quote asks, because suppliers and exchange rates can change. We will tell you before you pay if it does.
• GST and other taxes apply as per law. We show them in your quote.
• Tax Collected at Source (TCS) applies to overseas tour packages as per the Income-tax law in force. We collect it in addition to the package price, and you can claim it against your income tax. We need the PAN of the person paying to do this, and a higher rate may apply without it.
• Bank charges and currency conversion costs on your payments are yours to pay, unless your quote says otherwise.

4. Booking and payment

• A deposit secures your booking. The amount depends on the services you choose. It can be higher when a supplier asks for more, for example for flights, cruises or peak dates.
• The balance is due by the date in your written quote or confirmation.
• If the balance is not paid by that date, we may cancel the booking. The cancellation charges in your written terms would then apply.
• We do not take payments on this website. You pay at our office, by bank transfer or by another method we confirm in writing.
• We will never ask you to pay into a new bank account by message alone. If you receive payment details that look different, please call us on +91 94954 78536 before you pay.

5. Changes you ask for

• Please ask for changes in writing, by email or WhatsApp, as early as you can before departure.
• Usually only small changes are possible once a booking is confirmed. Some fares and rooms cannot be changed at all.
• Supplier charges and any difference in price apply to changes. We will tell you the cost before we make the change.
• Names on bookings must match each traveller’s passport exactly. Correcting a name later can cost money, and some airlines do not allow it.

6. If you cancel

To cancel, please tell us by phone or email, and confirm it in writing. Cancellation charges depend on how close to departure you cancel and on each supplier’s rules. Your written terms set them out. They can include:

• supplier cancellation and no-show charges
• airline fare rules, including non-refundable tickets
• deposits we have already paid to suppliers that they do not return
• visa fees and visa service charges
• bank and foreign exchange charges

If you do not travel, or you leave a trip early, unused services are usually not refundable. We will ask the suppliers for anything they will return.

7. If we or a supplier change or cancel

Sometimes suppliers change flight times, hotels or parts of an itinerary. If that happens, we will tell you as soon as we can and offer you the best alternative available.

If we cancel your booking for a reason within our control, other than non-payment, we will refund what you have paid us for it. If a supplier cancels, we will help you rebook or claim a refund under that supplier’s rules.

8. Refunds

When a refund is due, we pay back what suppliers return to us, less any charges in your written terms. How long it takes depends on when the supplier refunds us and on how you paid. Your written confirmation gives the expected timing, and we will keep you updated. We usually refund to the account you paid from.

9. Passports, visas and health

• Each traveller needs a passport that stays valid for as long as the destination requires, often six months after you return, with enough blank pages. Please check this yourself.
• We help with visa forms and appointments, but only the embassy or consulate decides whether a visa is granted, refused or delayed. Visa fees and service charges are usually not refunded if a visa is refused. If a trip is cancelled because of a refusal, the usual cancellation charges apply.
• You are responsible for meeting health, vaccination and entry rules, and for carrying the right documents. We are not responsible for costs caused by missing or incorrect documents.
• Before you travel, please check the advice of the Ministry of External Affairs and of the countries you are visiting.

10. Travel insurance

We strongly advise travel insurance that covers medical care, cancellation and lost baggage. We can arrange it for you. If you choose to travel without insurance, you accept the costs it would have covered.

11. Suppliers' own terms

We act as an agent for airlines, hotels, cruise lines, transport companies and local tour operators. Each of them provides its service under its own terms, including conditions of carriage, baggage rules, schedule changes and refunds. Those terms apply to you as well as ours, and we can share them on request.

12. Safety and conduct on tour

• Please follow the law and customs of the places you visit, and the safety instructions of guides, drivers and crew.
• Please tell us before booking about any medical condition or mobility need that could affect your trip, so we can plan for it.
• Smoking is not allowed in our tour vehicles.
• You are responsible for any damage or loss you cause during the trip.

13. Events beyond our control

We are not responsible for delays, changes or cancellations caused by events outside our control. These include bad weather, natural disasters, strikes, war or unrest, epidemics, government action, travel advisories and the failure of an airline or other supplier. If this happens, we will help you rebook or change your plans. Refunds follow what suppliers return.

14. Our responsibility

We take care in arranging your travel, and we are responsible for our own work and for the conduct of our own staff. Suppliers are independent businesses. We are not responsible for their acts or failures, or for criminal acts of others, but we will help you sort out a problem with a supplier. Nothing in these terms limits any responsibility that the law does not allow us to limit, including for harm caused by our own negligence.

15. Complaints

If something goes wrong during your trip, please tell us and the supplier straight away, so we have the chance to put it right there and then.

After your trip, email support@ethanholidays.com. We aim to reply within one working day and to resolve complaints within one month. If you are not satisfied, you can also contact the National Consumer Helpline or a consumer commission.

16. Information on this website

We work to keep this website accurate, but it may sometimes contain errors, and prices and itineraries change. Your written quote and booking confirmation take priority over the website. Photos show the kind of experience on offer and are not a promise of a particular view, room or weather.

17. Governing law

These terms are governed by the laws of India. Subject to your rights under consumer law, the courts at Ernakulam, Kochi, Kerala, have jurisdiction. This does not take away your right to go to a consumer commission where you live or work.

18. Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. The terms in force on the day your booking is confirmed apply to that booking.